Terms & Conditions
KEY TERMS
‘Judah Rose’ is any Director or employee of Judah Rose
‘Client’ refers to any individual or company
‘Lockdown’ is a mandatory direction to stay home from the Australian Government (federal or state) as a result of COVID-19 this does not include separate restrictions for weddings i.e limitations on guest counts or dancing.
Reservation of Services: By hiring Judah Rose you are agreeing to these terms. To reserve Judah Rose’s services the 30% non-refundable deposit must be paid. No booking or date is confirmed until payment is received.
PAYMENT
A non-refundable deposit of 30% is due upon making the booking reservation. The outstanding balance of 70% will be due 14 days prior to the event. The remaining balance can be paid via installments through payment plan or via a lump sum. The total balance must be paid in full, 14 days prior to the event. Payments can be made by bank transfer or cash. Failure to pay by the required time period may result in a termination of the contract and no delivery will be made.
ALTERNATIONS TO ORDER
Once the deposit has been made, the total order price cannot be reduced. All revisions after this point will result in a reallocation of budget. Additions to your order may be accepted and the pricing of your order will be adjusted accordingly. It is the Client’s responsibility to review the order and notify Judah Rose of any proposed changes in writing. It is the Client’s responsibility to verify that the changes to the order have been accepted by Judah Rose.
Any exemption to the above clause will be exercised at the sole discretion of Judah Rose.
RESCHEDULING
In the event that the Client would like to reschedule their event to an alternate date, Judah Rose requires 60 days notice and the alternate date will be subject to availability. If Judah Rose is unavailable for the proposed date, all monies exceeding the non-refundable deposit will be refunded and an alternate floral designer will be suggested.
If you wish to reschedule with less than 60 days notice and we are not available, the cancellation policy applies.
CANCELLATIONS
In the event that the booking needs to be cancelled, Judah Rose requires written notice at least 60 days in advance. Cancellations occurring with less than 60 days notice, will incur a cancellation fee of $500.
VENUE
Rules and regulations of all event locations are the responsibility of the Client. The Client shall provide a written copy of all pertinent rules to Judah Rose.
SOLE FLORIST
Judah Rose will be the sole exclusive florist/floral décor provider for the Client’s event. By hiring Judah Rose the Client agrees that no other person or company, including but not limited to caterer, event planner, venue coordinator, hiring vendor, friend, family member, baker, professional or otherwise, shall provide fresh or artificial floral products or décor for the Client’s event without the written consent of Judah Rose. Any exemptions must be approved in writing prior to the event and are at the sole discretion of Judah Rose.
Please note this is to protect Judah Rose’s professional reputation and to ensure uniformity of your event.
MODEL & PHOTO RELEASE
The Client grants Judah Rose permission to use images (film, photography etc,) taken from your event. Images may be used for display, promotion, advertising or any purpose thought proper by Judah Rose. Where images are provided by your contracted photographer, appropriate credit will be given. Judah Rose may, at their cost and discretion, document aspects of the Client’s event with photography, video and or written word with vendors of Judah Rose’s choosing.
PRODUCT
All fresh products will be subject to availability and freshness; due to the perishable nature of the product. Therefore, while Judah Rose will take the utmost care to use requested florals, there is no guarantee that they will be used. As natural products, there are variations in the product including size, colour, fragrance etc; Judah Rose in no way implies to meet an exact shade, tint or colour.
Judah Rose may substitute an item due to last minute changes or additions to order. The Client acknowledges that they may not be notified if substitutions are made. Judah Rose will take the utmost care as to ensure that the produce used are of equal or greater value and aligns to the event’s theme.
SUSTAINABILITY
Judah Rose adheres to being environmentally conscious and sustainable in their practices. They hold the right to refuse the use of any bloom, foliage, vessel or any other item in our arrangements and installations. Judah Rose reserves the right to donate proceeds of their profit to any organisation of their choosing; where the Client’s approval is not required.
ARTISTIC LICENSE
Judah Rose will endeavour to create the best possible arrangements and installations as requested by the client. However there are some areas out of the Judah Rose’s control. Judah Rose do not take responsibility for incomplete work due to the following; vendor issues, venue time restrictions, requests for installations or arrangements that Judah Rose were not made aware of in writing prior to the event, weather, or the mood and behaviour of guests. Couples must take note of Judah Rose’s style, as personal taste, expectations or a change of mind are not valid reasons for monetary refunds.